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Terms of Service

Last Updated: January 21, 2025

1. Acceptance of Terms

Welcome to SysCompliance.com ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our comprehensive audit management platform and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, please do not use our Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

SysCompliance.com provides a cloud-based audit management platform specifically designed for ISO 9001 compliance and internal audit processes. Our Service includes:

  • User management with role-based access control
  • Department and process mapping functionality
  • Audit program scheduling and planning tools
  • Customizable checklist templates and workflows
  • Non-conformity report management
  • Document management and storage
  • Reporting and analytics capabilities
  • Data encryption and security measures

Data Security: All critical data processed through our platform is encrypted both at rest and in transit using industry-standard encryption protocols to ensure the highest level of security for your sensitive audit information.

3. User Accounts and Registration

To access our Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring all information provided is truthful and up-to-date

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Subscription Plans and Billing

Our Service is offered through various subscription plans with different features and limitations. By subscribing to our Service, you agree to:

  • Pay all applicable fees and charges
  • Provide current and complete billing information
  • Automatic renewal unless cancelled prior to renewal date
  • Responsibility for all taxes associated with your subscription

Subscription fees are billed in advance and are non-refundable except as expressly stated in these Terms or required by law. We reserve the right to change pricing with 30 days' notice.

5. Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You shall not:

  • Violate any applicable laws, regulations, or third-party rights
  • Upload or transmit malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of our Service
  • Use our Service for competitive analysis or to develop competing products
  • Share your account credentials with unauthorized third parties
  • Engage in data scraping, mining, or automated data collection
  • Reverse engineer, decompile, or disassemble our software

6. Data Security and Privacy

We take data security extremely seriously and implement comprehensive measures to protect your information:

  • Encryption: All sensitive data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit
  • Access Controls: Strict role-based access controls and multi-factor authentication
  • Regular Audits: Ongoing security assessments and penetration testing
  • Compliance: Adherence to industry standards including SOC 2 Type II and ISO 27001
  • Data Backup: Regular encrypted backups stored in geographically distributed locations

Your privacy is paramount. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

7. Intellectual Property Rights

SysCompliance.com and our Service, including all software, content, trademarks, and other intellectual property, are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable license to use our Service solely for your internal business purposes.

You retain ownership of all data you upload to our Service. By using our Service, you grant us a limited license to process, store, and analyze your data solely to provide the Service to you.

8. Service Availability and Support

We strive to maintain high service availability but cannot guarantee uninterrupted access. We provide:

  • 99.9% uptime commitment with service level agreements
  • Regular maintenance windows with advance notice
  • Disaster recovery and business continuity procedures

Scheduled maintenance will be communicated in advance through our status page and user notifications.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYSCOMPLIANCE.COM AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY (INCLUDING THAT OF OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to defend, indemnify, and hold harmless SysCompliance.com and its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit through the Service

11. Termination

Either party may terminate these Terms at any time. Upon termination:

  • Your access to the Service will be immediately suspended
  • You remain liable for all charges incurred prior to termination
  • We will provide you with access to export your data for 30 days
  • After 30 days, your data may be permanently deleted

We may suspend or terminate your account immediately for material breach of these Terms or illegal activity.

12. Compliance and Regulatory

Our Service is designed to help you achieve ISO 9001 compliance, but you remain solely responsible for:

  • Ensuring your use complies with applicable regulations
  • Maintaining proper audit documentation and records
  • Implementing appropriate internal controls
  • Meeting certification and compliance requirements

We provide tools and features to support compliance efforts but do not guarantee certification outcomes.

13. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Houston, Texas, and the arbitrator's decision shall be final and binding.

You waive any right to participate in class action lawsuits or class-wide arbitration against SysCompliance.com.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, internet outages, or other force majeure events.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Texas, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts of Houston, Texas.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us using the contact form on our website.

By using SysCompliance.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute the entire agreement between you and SysCompliance.com regarding your use of the Service.